HI Charlotte, Yes I had the issue - it seems to be a problem with the old/new form population of data and the system in some instances are not able to read the data properly. All you need to do is just amend any of the month's ETI utilised values on the ETI recon sheet down by R0.01 and it then pulls through.

Hi Shani, many thanks for your reply.  I have tried your suggestion, however it still does not work.  PAYE Payable on the ETI EMP501 page is greyed out

Hi Charlotte - please send me an email and we can pick up this conversation there. [email protected]

Hello Shani

Hope you well

Just following up on this query, as I noticed other Sage city members are experiencing a similar issue. If you can provide us feedback this will help other users

Thanks

Avril

Morning Avril - hope you are well. The solution is to access the ETI recon section on the EMP501 declaration on e@syFile and then go to the ETI utilised column. Choose one with cents and change the cents down with R0.01. I know in some instances you might need to do a few months before it works. Once you do this it pulls the ETI value to the main declaration. Hope this helps!

Morning Avril - hope you are well. The solution is to access the ETI recon section on the EMP501 declaration on e@syFile and then go to the ETI utilised column. Choose one with cents and change the cents down with R0.01. I know in some instances you might need to do a few months before it works. Once you do this it pulls the ETI value to the main declaration. Hope this helps!

Thank you for your response Shani.