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Roesche

Release 5.5a Update - ETI

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Good evening,

We updated to release 5.5a this evening, and reran the midyear test run out of September. 

We received no error when we created the file on VIP Premier, however when we import the test run into Easyfile (version 7.0.7), we fail the test run due to the following errors:

Monthly Calculated ETI (7004): If Year of Assessment (3025) is 2021 and ETI Month (7006) is 04, 05, 06 or 07 and ETI qualifying 12 month cycle indicator (7005) is 1 or 2, then value MUST be greater than zero (0.00), (YoA3025=2021, 7004=593.84, ETI Month 7006=05, Age=35, 7009=NOT COMPLETED, 7005=1)

If I open the file that we exported out of VIP Premier in notepad for the specific colleagues, it looks as follows:

7006,"03",7005,0,7007,000.0000,7002,0.00,7003,0.00,7008,0.00,7004,0.00,7006,"04",7005,3,7007,160.0000,7002,4516.78,7003,20.76,7008,21.10,7004,743.70,7006,"05",7005,1,7007,160.0000,7002,4916.41,7003,20.76,7008,21.10,7004,593.84,7006,"06",7005,1,7007,160.0000,7002,3943.07,7003,20.76,7008,21.10,7004,750.00,7006,"07",7005,3,7007,160.0000,7002,4372.45,7003,20.76,7008,21.10,7004,750.00,7006,"08",7005,0,7007,000.0000,7002,0.00,7003,0.00,7008,0.00,7004,0.00,9999

There will be no 7009, as this is the SEZ Code, and these companies did not fall within a SEZ Area, according to the last release, the SEZ code was not apllicable for colleagues above the age of 30 to 65, employed prior to October 2013 and if they fell within cycle 3? And why does the file show 7005 (cycle indicator) for 05 (May) as 1? If I go into our May copy company, the cycle indicator was 3, and not 1. We have the same error for 06 above, it shows as 1 and not 3, but shows as 3 on the system? However 04 shows as 3 and 07 shows as 3 on the file and the system? 

Is this a SARS issue, or an update issue? If so, how do we correct it, as we are currently getting 7533 lines of failure reports, all with the exact same decription, which relates to  7006=05, Age=35, 7009=NOT COMPLETED, 7005=1 & 7006=06, Age=35, 7009=NOT COMPLETED, 7005=1 (May & June)

Please advise asap.

Thank you

Kind Regards

Roesché

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    SUGGESTED

    Good day Roesche

    Thank you for making contact with us on the Sage City forum.

    I have found the following information to assist you with your query and this information is available on our Knowledge Base via this link e@syFile error: "Monthly Calculated ETI (7004): If Year of Assessment (3025) is 2021 and ETI Month (7006) is 04, 05, 06 or 07 and ETI qualifying 12 month cycle indicator (7005) is 1 or 2, then value MUST be greater than zero (0.00), (YoA3025=2021...".

    Remember to search to our Knowledge Base and ask Pegg as information is available there 24/7.

  • 0 in reply to Avril.Ramdhunee

    Hi Avril  After I updated Java 8 update 2.3 - as per SARS - my import file from VIP gave the validation error re the Monthly Calculated ETI etc that you give a solution for. I tried it on a small company and it worked in that afterwards there were no longer validation errors and I could import the certificates, balance and submit BUT THEN when I go to the EMP501 dashboard and click update I get the same error as I reported previously - Error 1777 EMPL_TAX_CERT_INFO.PAY_PERIODSTAX_WITHHELD.EmploymentTaxIncentiveDetails.ETIQualifying periods.JuneIndInvalidated with error code 1777    I have actually spent the ENTIRE day trying to sort this out and made 6 calls to SARS and nobody can assist. I have multiple clients for whom I need to submit and they all have the special ETI incentives so I am going to get the same error for every one and like Roesche and Paola I cannot fathom trying to find the time to export & import ETI History reports trying to fix something which was not of my own making. Surely Sage can step up to the plate and find out from Easyfile why this error is occuring even after we've made the peirod changes to 3 and validated the cerrtificates and balanced and submitted. We can only call a Call Centre Consuiltant who is clueless - surely VIP developers can get in direct contact with the technical guys at Easyfile and get to the bottom of this? Please! Regards Lynda

Reply
  • 0 in reply to Avril.Ramdhunee

    Hi Avril  After I updated Java 8 update 2.3 - as per SARS - my import file from VIP gave the validation error re the Monthly Calculated ETI etc that you give a solution for. I tried it on a small company and it worked in that afterwards there were no longer validation errors and I could import the certificates, balance and submit BUT THEN when I go to the EMP501 dashboard and click update I get the same error as I reported previously - Error 1777 EMPL_TAX_CERT_INFO.PAY_PERIODSTAX_WITHHELD.EmploymentTaxIncentiveDetails.ETIQualifying periods.JuneIndInvalidated with error code 1777    I have actually spent the ENTIRE day trying to sort this out and made 6 calls to SARS and nobody can assist. I have multiple clients for whom I need to submit and they all have the special ETI incentives so I am going to get the same error for every one and like Roesche and Paola I cannot fathom trying to find the time to export & import ETI History reports trying to fix something which was not of my own making. Surely Sage can step up to the plate and find out from Easyfile why this error is occuring even after we've made the peirod changes to 3 and validated the cerrtificates and balanced and submitted. We can only call a Call Centre Consuiltant who is clueless - surely VIP developers can get in direct contact with the technical guys at Easyfile and get to the bottom of this? Please! Regards Lynda

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