Hi Francois, still having the issue with backup failed. Workstation and server has been restarted, no other user accessing VIP, no open files. We recorded the last backup and saw it stopped on ESSSync.vdb4, so we disabled sage connected services, but the backup still fails. Can this be network related?

Hi Francois, still having the issue with backup failed. Workstation and server has been restarted, no other user accessing VIP, no open files. We recorded the last backup and saw it stopped on ESSSync.vdb4, so we disabled sage connected services, but the backup still fails. Can this be network related?

hi, I also have the same issue. I do not use full system backup. I choose full backup to include subfolders. That works.

Hi all, still waiting on feedback from Sage. I did get a response from a person asking a silly question "does the backup file location name contain any spaces" we are not first time users.

Oh my goodness....like my LAST resort is to contact the support desk. Definitely not what it used to be.

Norman MeiringThank you for keeping me posted.  Hopefully a solution will come up soon.

Hello Norman Meiring

What is the support ticket that you have received from the team?

Kindly share it with me, so that I can follow up with the team.

Sharon

Hello

Just checking in, if you also submitted this to our support team yet.

If so, kindly share with me your reference ticket number from our support team

Sharon

Hi Shazi, ticket number is HD15609755

Try. restarting the server where VIP is located. We often ask IT to do that. 

Hi, restarted the server, deleted the ESS?? file, restarted the workstation, disabled connected services...backup failed

ShaziI haven't logged a support ticket as Norman and I have the exact same issue and a ticket has already been logged.

Hey

Just following up if our support team has helped solve the back-up.

Sharon

Hi Sharon, we have not heard of any solution to solve the problem.

This is a serious issue we all are experiencing. SAGE needs to find a solution to this. I have in the past used DATA FILES and PROGRAMS to include all SUB folders, when my full system backup failed many times. At least I have some type of backup. My only other option would have been for IT to restore the previous nights server backup, if need be.

No Response from Sagesupport since the 9th, and two emails since, and they say they will respond to you within 4 business hours