VIP Backup fails

Question

When we do a full system backup, it fails. As the screen scrolls so fast, you cannot see the error. Is there a error log file that we can check?

Muvhumbi Thiba · Accepted Answer

Hi Norman and Vone 
 My apologies I didn't see all the previous posts, but I did a follow-up regarding the issue and one of our agents will contact you.

Francois Brand · Answer

Hi Norman, I see this is the same post we just replied to - I am going to include the same suggested details: 
 If you get the message "Backup failed" after the backup process ran for a while, indicates one or more files are in use or inaccessible to include in the backup. 
 Please see the following article for more details: 
 
 Error: 'Backup Failed' when you are making a backup 
 
 Suggestion: If the backup file created, you can also compare the folder contents with the backup file, as the file in use will be missing from the created backup. 
 We hope that this will help you to resolve the issue.

Shazi · Answer

Hello 
 Just checking in, if you also submitted this to our support team yet. 
 If so, kindly share with me your reference ticket number from our support team 
 Sharon

9151 · Answer

Try. restarting the server where VIP is located. We often ask IT to do that.

Muvhumbi Thiba · Answer

Hi Norman 
 Thank you for contacting Sage city. Apologies for late response. 
 I have found the following information to assist you with your query and this information is available on our Knowledge Base via this link Click here . 
 If the issue persists after following the resolution provided in our knowledge base, please submit a Webform for support assistance. 
 Kind Regards 
 Muvhumbi

Muvhumbi Thiba · Answer

Hi Norman 
 Kindly submit a webform using this link for support assistance. 
 
 Kind Regards 
 Muvhumbi

Muvhumbi Thiba · Answer

Hi, thank you. I'll do a follow-up on your behalf, and one of our agents will contact you.

9151 · Answer

hi, 
 
 I performed a fill system back in this way. 
 1. Go to the Payslip tab 
 2. Mobility 
 3. Company setup 
 4. Untick- This Company uses Mobility 
 
 Do the same for all companies using Mobility setup. 
 Perform your full-system backup. 
 
 Go back and re-tick all Companies with Mobility setups. 
 @ VIP- please advise if my process is causing corruption to my system. 
 
 thanks

Sage VIP Classic and Sage VIP Premier

VIP Backup fails

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