When we do a full system backup, it fails. As the screen scrolls so fast, you cannot see the error. Is there a error log file that we can check?
When we do a full system backup, it fails. As the screen scrolls so fast, you cannot see the error. Is there a error log file that we can check?
Hi Norman
Thank you for contacting Sage city. Apologies for late response.
I have found the following information to assist you with your query and this information is available on our Knowledge Base via this link Click here.
If the issue persists after following the resolution provided in our knowledge base, please submit a Webform for support assistance.
Kind Regards
Muvhumbi
We have tried this as per the aforementioned posts. It doesn't work!
Muvhumbi Thiba are you seeing all the previous posts? Norman Meiringalready submitted a webform and has been waiting since the 9th of June 2023 for a response.
Hi, we already logged a case, ID HD15609755
Hi, thank you. I'll do a follow-up on your behalf, and one of our agents will contact you.
Hi Norman and Vone
My apologies I didn't see all the previous posts, but I did a follow-up regarding the issue and one of our agents will contact you.
Hi, just had a call from Donald, giving a workaround, which we don't even know will work or not. The workaround would be that if you can create a clean system (new install), extract the data for all companies from your backup, and try to make a full system backup from there. I will have to discuss this with our HR Manager before attempting this.
Norman Meiring Are you serious? That is not a viable solution in my opinion, quick fixes leads to hard lessons.
not something that I am very keen on even trying
Hello Norman Meiring
I completely understand that this has been going on for a while, but I'm sure our agent called you back today and gave you a workaround, correct?
Sharon
Hello Norman Meiring
I completely understand that this has been going on for a while, but I'm sure our agent called you back today and gave you a workaround, correct?
Sharon
Hi Sharon, yes
*Community Hub is the new name for Sage City