Hi wtupnorth:

In order to access the sysadmin password you must select Setup, Setup Users & Roles, enter your sysadmin password and Modify User.

Hope this helps!

Thank you for your response - I am actually looking to change the sysadmin email - I have just spoken with a Sage 50 representative and it looks like it can not be done unless the file is sent to Sage to be changed????

Did you look at the setup for users?  There is an email box right in there like Agate suggested.

Are you talking about your Sage ID?

I am talking about the Sage ID for sysadmin - the email field is not available and the ? button says "Email is associated with Sage ID.  You can not change it"

I have spoken with sage and the only way to change the sysadmin email is to send the file to them and they will try to change the email.  This email was set up as part of the initial setup and can not be changed manually by the user.  Thank you for the help

Could you also inform how to send this file to sage,  I  also have been waiting since long  for a way to change present email connected with sysadmin.

I have not sent the file to Sage as we will leave the email address as is - you will have to contact them (Sage) directly for instructions on how this is to be done.

Hi, I saw and article dated Sept 2021 that makes it seem like it is possible to change the email for the sysadmin?  However, the directions are not working.   (save a copy of the file, unshare original, open copy, change email)  Does anyone know if it is possible?

Hi Trish, thanks for reaching out. Please see the steps on KB 105704 (to be updated for version 2022 shortly) on how to change the sysadmin Sage ID email address in the shared company (I assume the file is shared onto Remote Data Access?). It may depend on which version of the software you're using if you're trying to access the below:

Resolution

Thanks!  Yes, I have multiple files and they are all shared through remote data access.  (I have several company files like this)

I am using 2022.  I did find KB 105704 previous to reaching out, however, the steps do not seem to work.   On the copy file the Sysadmin email is still grey'd out.   I am not sure if it is because I am using 2022? will the steps be different for version 2022?

Hi Trish, 

If it's the 2022 version then Customer Support will need to be contacted to assist. I see that you're a Sage Accountants Network partner for account ending 400xxxxx438 so I've forwarded your comments onto the Sage 50 CA support team and have asked them to follow up with you at the phone number ending 5xx-xxx-x7533.

Feel free to contact the team directly regarding the support ticket (800xxxxxx291, see your email for details) as well, they can be reached at 1-866-665-2559 (for SANs) or 1-888-522-2722. Please advise if you need anything further, hope this helps!

Warm Regards, 
Erzsi

Thanks you have been very helpful.  There was a comment that I am assuming was deleted as I cannot see it anymore?  It told me to go to support info and re-connect.   This did work on the copy'd file!   So I was able to get all my files changed over to the new email address.

To Change Sysadmin email you need follow steps above in the Resolution steps 1-9 - then to go to Help/About Sage 50 - Support Info - Re-connect this company to an email. you will receive a warning that you are not using sysadmin email hit OK, it will take you to login screen, hit cancel, then it will take you to Screen asking if you are the right person - Hit Yes, then on next screen hit Confirm - it will make you confirm you are replacing the sysadmin email.  You may need to remove other users if email you are trying to use is an existing user.