Hi nrm993, 

Thanks for reaching out. Please see KB 106171 for the Error: "Another user is currently working with this company on this computer. Please wait for the other user to stop using this company and try again."

Is the machine the only machine you've accessed the file with and was it the one used to upload the company data file? Note that Remote Data Access requires that a second Sage ID is used to open a company file on a second machine. If you try to use the same Sage ID to one on two machines, the second machine will give this error message. Each machine requires a unique Sage ID. Option 3 from the KB above provides more details. 

Hope this helps!

Warm Regards, 
Erzsi

Thanks so much for the response! However, it doesn't seem to solve my issue... The machine is the only machine I've accessed the file with. It is not the one used to upload/share the company data. The data file was shared to me (someone invited me to it). I downloaded it onto my computer and have used it for a number of weeks with no issues. But now it tells me the file is already open on this computer and won't let me access it. I have tried restarting, stopping and starting the connection manager. Nothing shows up in my Tasks folder... Would it work if the owner of the file invited me using a different email address of mine? I have 2 Sage ID emails/accounts...

Hi nrm993, 

I've forwarded your comments for review by a colleague and I see that you're waiting for a callback from support. On your end, if the owner of the file can access the shared data, you could try a restart of your machine, then try to reconnect to the file on RDA from Step 1 and 2 of the blog: How to replace or re-share a Sage 50 CA company file for Remote Data Access

STEP 1:  First go to your View menu in Sage 50 then look for a check mark beside select Company Window At Startup, then exit out and relaunch Sage 50.

When you see the welcome screen, select the option: Connect to a shared company

If the owner of the uploaded data cannot access the file either, then option 1 from KB 106171 will likely have to be done which involves restoring a backup of the most recent file. Our resource on how to replace or re-share a Sage 50 CA company file for Remote Data Access covers the steps.

Hope this helps.

Warm Regards, 
Erzsi

Hi nrm993, 

I've forwarded your comments for review by a colleague and I see that you're waiting for a callback from support. On your end, if the owner of the file can access the shared data, you could try a restart of your machine, then try to reconnect to the file on RDA from Step 1 and 2 of the blog: How to replace or re-share a Sage 50 CA company file for Remote Data Access

STEP 1:  First go to your View menu in Sage 50 then look for a check mark beside select Company Window At Startup, then exit out and relaunch Sage 50.

When you see the welcome screen, select the option: Connect to a shared company

If the owner of the uploaded data cannot access the file either, then option 1 from KB 106171 will likely have to be done which involves restoring a backup of the most recent file. Our resource on how to replace or re-share a Sage 50 CA company file for Remote Data Access covers the steps.

Hope this helps.

Warm Regards, 
Erzsi

Thank you so much for replying again! I do appreciate it as I'm still struggling with this. I did get to speak with someone at tech support earlier. But she wasn't able to solve the issue. What she had me do (just for your knowledge and/or the colleague you sent my comments to) was to disconnect from the internet, then open the file locally. I was able to get in then, however our entire September month of transactions were gone. This is a very large company and there are 3 of us that do posting so it's not ideal to lose an entire month of work... 

I then tried what you suggested above. The owner of the uploaded data as well as another bookkeeper is able to access the file, it's just me. So I did Step 1. It didn't work. :(  I keep getting the message that "the shared file is already open on this computer". 

Any other suggestions you may have would be greatly appreciated. 

Thanks again!!

Nicole

Hi Nicole:

What version of Sage 50 CDN are you using. If you are on Quantum you should be able to have three concurrent users. If you are on Premium it is only a two concurrent user program unless you have two Premium versions installed which will allow up to four concurrent users when set up properly.

Hi nrm993, 

That's disappointing, I'd taken a look at your account ending #4000xxxxx278 yesterday and saw notes that made it seem that this was resolved. If you're still unable to access the data, then according to DeneshS the data may have an issue. Check your email for a callback confirmation from L2. The earliest appointment I could book was tomorrow (Friday) at 3:30pm Pacific Time so 4:30pm your time (Mountain time). If you need this to be pushed to another day, let me know.

Warm Regards, 
Erzsi

Thanks Alwyn. That's interesting, I didn't know that. I appreciate the reply!

Hi Erzsi. Thanks so much for helping me out!! I really appreciate it. :)  I think we may have solved our issue however. The owner of the file did something on his end and I was able to access the file this morning. I'm not exactly sure what he did... I will find out and let you know just for your info. Is it possible to cancel the support call you scheduled for me?

Oh great news! Thanks for the update nrm993! I'll free up that callback slot in that case