Hi Jessica Lavigne,

Thanks for reaching out, hopefully you already came across the steps in this article which applies to the below issues including the one you experienced: Error "This shared company is already open."

The main step involves accessing the computer which last accessed the file. It likely has the most recent copy of your data.  Disconnect the computer from the internet and see the KB for step by step instruction on how to save a copy of the disconnected data so that you can reopen it. 

Once the file opens and you've verified that it has recent work, reshare it onto Remote Data Access using the steps in this blog on how to replace or re-share a Sage 50 CA company file for Remote Data Access. Hope this helps!

Warm Regards, 
Erzsi

I am having the same problem now and have looked at the steps in this article (KB 107248). I got as far as trying to save a copy, however, I got a message that says the transaction could not be processed because the company database could not be found. So once again a dead end. 

This is EXTREMELY FRUSTRATING. Every time there is some sort of update or change to either the PC or Sage there's always a problem. 

I am having the same problem now and have looked at the steps in this article (KB 107248). I got as far as trying to save a copy, however, I got a message that says the transaction could not be processed because the company database could not be found. So once again a dead end. 

This is EXTREMELY FRUSTRATING. Every time there is some sort of update or change to either the PC or Sage there's always a problem. 

Hi the oxy, thanks for reaching out. I was able to find your account ending #4000xxxx692.

Since our callback techs are setup to resolve this issue. I've set up a callback for you Monday for around the same time you messaged on here, please see your email for a confirmation. 

Warm Regards, 
Erzsi

I am having the same issues as the oxy.

Hi Amy Evans, thanks for reaching out.

I was also able to locate your account ending 4000xxxxx765 and set up a callback for Tuesday, November 17, 2020 - 10:30AM PST (2:30pm your time*). Please see your email for a confirmation of this .

Warm Regards, 
Erzsi

I too am having the same issues.  Spent hours on phone today with no resolution.  When you try to reshare the company it says it is already shared.

Thanks for reaching out CNix, I reviewed your account and was also able to set up a callback for Wednesday, November 18, 2020 - 10:30AM PST (about 1:30pm your time). Please see your email for a confirmation.

I just received it!  Thank you so much.    Can you please confirm the number they will be calling on is 2xxxxxxxxxxx1?  

Thank you so much for co-ordinating this call!!  The agent,  Zoranco was able to fix the problem quickly and was extremely clear in his explanations and directions.  

Great to hear! Thank you for the update