Crashes after "Downloading Payments..."

Question

When I open the Sage in single-user mode, or when i switch to single-user mode from multi-user mode, it shows "Downloading Payment...", then Sage crashes.

KathleenF · Accepted Answer

As of this morning we have resolved the issue with the payments that would not download. If you had previously turned off the automatic download, you should be able to turn it back on. We do advise closing completely out of Sage 50 and rebooting your computer before trying to download payments.

Erzsi_I · Answer

Hi all, Thank you for reaching out and apologies for this ongoing issue. T he Sage 50 Canada team has updated this article titled "Sage 50 crashes without error when opening a file that has pending Invoice Payments in single user mode" with new details. I'm told that the workaround is still the only option. We'll share any news on a fix as soon as it's available. Thank you for your ongoing patience. Warm Regards, Erzsi __ 
 Resolution

If the sample company opens and your data file is connected to Invoice Payments, wait till the pending issue is resolved. 
 
 Workarounds: 
 
 In the case that you need to access the file immediately disconnect from the internet and login to Sage 50 in single user mode until the issue is resolved. Follow Step 3 below. 
 If that does not work, login with multi user mode or restore a recent backup by following How to restore from a backup 
 Go to Setup > Settings > Receivables > Invoice Payments and uncheck the box Automatically download payments when the company opens . 
 
 Re-enable the checkbox when the issue is resolved.

Sage 50 Canada

Crashes after "Downloading Payments..."

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