Remote access - password error

Question

Hi, 
 I am trying to open a shared company file and my password isn't working. It is the same password that I use for the other shared companies. 
 Is there a way to unshare, reset my password or even save this company with a new name? I really need to get into this company to make entries. 
 Thank you for your advice. 
 Christa

Erzsi_I · Answer

Hi Christa Webb , Thanks for reaching out. Please see this article on how to reset a Sage account email address password . Option 3 for using Remote Data Access in 2020.2+, has the steps below: 
 
 On the Welcome screen go to " Connect to a Shared Company " 
 Enter the Sage account email address 
 Click Forgot Password 
 Enter the Sage account email address and the security question 
 Check the email for the code 
 
 Note: Do not close out of the browser where it's asking for the code. There is no hyperlink/url in the email. If you close or leave the page you have to start the

process over 
 Copy the code from the Email 
 Enter Code 
 Enter Password 
 Enter Confirm Password 
 
 Hope this helps! Warm Regards, Erzsi

Sage 50 Canada

Remote access - password error

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