did you change responsibility on a form that you obtain from sage as what Im assuming the previous company has not taken responsibility for the system.  Best bet is to call you credit card company and ask for replacement card. 

Hi Renee - V.I., 

Thank you for reaching out about this. Was able to find your account details and do see the subscription cancelled and has the end date of 04/04/2023. I've forwarded your comments here onto our Sage 50 Canada sales team and have asked them to recheck our payments system and follow up with you.

Warm Regards, 
Erzsi 

Hi Erzsi

Thank you - I hope your involvement possibly works, where others failed. :)

I have been told that it was not cancelled till Apr 4th.  If you like I can post the names of all those I have spoken to. I have kept a record of all the issues that arose and the conversations I had.  Very disappointed as Sage had come so highly recommended.  The fact that Plaid still cannot link to the large local credit union is rather frustrating, kinda misses the point of being on the cloud.  Other companies I have spoken with have been much more forthcoming with it being an issue with Plaid.

As I mentioned my original call to cancel the account did not happen on Mar. 21st and then when payment failed it was then cancelled April 4th at which time the daily attempt began. 

Fortunately at the time I had maxed out the card lol Visa notified me it was Sage so I left the card maxed out.

In the long run seems all rather disingenuous and a tad fraudulent on Sage's part.

Not sure that I should even continue with the new one I had registered for now.

Cheers

Renée

Thank you for you reply - It should be up to Sage to fix their internal issues. 

I have more than Sage with my visa on file thus I shouldn't be put into the inconvenience of having to tell Visa these attempted charges are fraudulent please send me a new card. 

Hi Renee - V.I., update that the team is doing some final checks and should be able to confirm soon that the issue is resolved. My colleague Maxime will contact you once all is confirmed.

Hi there - Update - issue still not resolved...

Attempts at charging my visa still ongoing. 

Hi Renee - V.I., apologies that this has not been a faster process, sales management continues to look into this rare case where the account needs to be cleared on our end. 

Hi there - Attempted charges are still ongoing - any further update?