go to your home screen under invoices the drop down box will show credit note, find credit note and you can retrieve that way.  

Good Morning,  I also did the same thing as Michele and I cannot find the credit note as explained.  Any other suggestions?

Thank you, Kris

A credit note created by deleting a paid invoice is not something that can be found to lookup on a data entry screen.  It is an automated entry that Sage decided not to allow lookups or edits on.  The only place you can see it is in the Customer Aged Detail (or Vendor Aged Detail if you did this with a purchase invoice).

Dewdl must have been referring to credit notes created by the user in the Sales or Purchases module which are not automated entries.

The payment has to still show up because it happened and would affect your bank reconciliations if it were deleted as well.  The credit note entry reflects this payment.

If the payment did really happen then it probably should not be cancelled as Michele had indicated in the first message.  In this case re-enter the invoice (may have to put a space before the invoice number or period at the end if it is not accepted as the original invoice number) and then using the Receipts module, apply the credit note against the invoice.

Thank you Richard, this is what I thought I needed to do.

Hi Kris Cleroux , if the suggested answer above helped, please mark it as verified  (by clicking the "Verify Answer" button next to Reply, on the response) for the benefit of others in this forum . Thank you!