Hi MiD 

Thank you for reaching out with your query about setting up EFT payments in Sage 50 Canada. I understand that you're unable to find your bank's name in the "set up a new bank" section. This can be challenging, especially if your bank isn't listed among the standard options provided by Sage, such as CPA Standard, Bank of Montreal, HSBC, and others.

In such cases, it's important to ensure that your bank's specific requirements for EFT files are compatible with Sage's formats. Sage supports various EFT file formats, and these can be edited in a text editor like Notepad for specific needs. If your bank's format isn't directly supported, you might need to manually adjust the EFT file to meet their specifications.

For a detailed guide on setting up and troubleshooting EFT transfers, including editing EFT files and sending a test file to your bank, you can refer to Sage's resources like this video and or contact technical support via chat here.

Should you need further assistance, feel free to contact Sage 50 Accounting Technical Support at 1-888-522-2722. They can provide more tailored advice, especially regarding banks that aren't automatically listed in Sage.

Warm Regards,
Erzsi