I do agree with you that the information is already there and that Sage should amend the transaction file.  It just puts more work on us at a time that we have a payroll deadline for uploading etc.  

Hi I also received this email and completely agree with you.  Hey Sage are you going to have a fix for this??

I am as well and I agree this is complete bull!  

They knew this was coming down the pipeline yet couldn't be bothered to write a program to pull this information while doing the export?  Now we are expected to do their job for them by submitting the data.  The CRA didnt ask us to change our business practice they asked MSBs like Bambora. And now they are dumping their work on us.

  I use and pay Bambora for the convenience of their services.  This process now takes that convenience away and will most likely take an additional 15-30minutes to do each time - so what is the benefit to us for using their service??  

   Do we see a discount in fees for doing part of their job now??  I can process EFT's through the bank for basically the same price/transaction.  If its going to take the extra time anyway then I might as well just do it myself. 

I do books for multiple companies and will be recommending them all to cancel the direct payment service and process directly through their banks to avoid this. 

We need every customer to make a formal complaint through the Case Management on the SAGE Customer Portal to affect change. 

Hi Moller and all,

Thank you for reaching out about this and for your patience as we work on addressing the FINTRAC compliance for EFTs. We are in the process of collaborating with our payment service provider to receive updated system requirements. Once we have these details, we'll be able to determine the changes needed for Sage 50 Canada and plan for their implementation in a future software release.

We are awaiting specific information and will keep you informed of the progress and timelines as soon as they are confirmed. We understand the significance of this issue and are focused on resolving it efficiently.

Your understanding is greatly appreciated.

Warm Regards, 
Erzsi

Thank you Erzsi for the information. This is definitely needed and appreciate Sage looking into this and finding a solution.  Some of us have very big payrolls and our time is limited when entering and uploading.  Thanks. 

We are equally annoyed especially with the short notice, year end etc. I have been hounding Worldline on this but somehow the ball got dropped between the 2 companies not that it matters anymore. I was basically told you need to comply or run the risk of having your account suspended. I did also check with one of the big CDN banks and they confirmed this is a requirement causing them grief too.

Sage - is there are FINTRAC report or template you could share that will create the required CSV file until the integration is complete? Just so everyone doesn't need to do the same thing.

Read Erzsi response.

I did, but the information I received from Worldline was the Sage product updates won't be ready until February and we need to be in compliance by Dec 28th. It's up to you if you want to risk manage it I am just sharing what I was told.

Is it possible to add an additional field which would include the address to the Direct Deposit Log as this report captures all of the other required information? Is this able to be added in a more timely manner than February 2024, say before the December 28th reporting deadline?

Any updates on updating the transaction file to the FINTRAC requirements for Dec 28?  I agree that it should not be difficult for Sage to add the extra required fields to the file by Dec 28!!!!!

I don't think they are working on it for any payroll in December.  Have to do it manually. 

ERZSI_I ?

Hi  all,  I've relayed your concerns and the suggested quick fixes to our team. Updates will be shared here as soon as we have them. Thank you for your patience.

Hi everyone,

Update from the team that we will be updating Sage 50 Canada to send through the additional details required by Worldline in an automated fashion once Worldline advises how they will support receiving this through their web services. We anticipate this to be in our next 2024.2 release.

For now, we can guide you on creating employee and supplier lists for direct deposits. Using the direct deposit report, you can generate a CSV file for manual upload to Worldline. Initially setting up this list might require some effort, but it will simplify subsequent processes.

Thank you for your patience as we work towards these updates.

Warm Regards,
Erzsi

That is not the answer your Canadian customers are looking for here. We DO NOT want more work to do on behalf of SAGE and Worldline!

Hi Erzsi, I'm building my file for Fintrac.  What is the difference between a CSV Deliminated File and a CSV Delaminated File?  The guide is saying a Delaminated File and I only have to CSV files to choose from and they are both Deliminated.  Are the files the same?

Why are you doing this? We should not have to, nor do we have the time that you are going to be putting into this.

Because we have to be compliant by December 28th and I have a payroll run that falls within that date and I don't want them to reject my payroll run.  I asked the question to Worldline what if the file we upload has an error in it or we don't send the file would the payroll not go through.  Their answer to me was that it could hault the payroll or they could lock us out of our account. I don't want to do this either but I also don't need a bunch of employees furious that they do not get paid on December 29th. 

Hi Marj@Swab , There's no such thing as a "CSV Delaminated File" in standard data processing terminology, so it's likely just a typo in the guide. You should proceed with the CSV Delimited File for building your file for FINTRAC.

Thank you very much.  Now I have CSV (Comma Delimited) and a CSV UTF-8 (Comma Delimited) File. Does it matter which one I use?  Also they want the batch ID and the Date on the file.  Which date are they looking for?  The upload date, the credit date, the debit date or the processing date?

Erzsi_I please provide us instructions as to obtain the information that is already within SAGE. I have tried several reports but not finding everything that is required. How can your customer simplify this process?

With respect to the emails from Worldline, there seems to be conflicting information:

1. One says all transactions, and another said only over $1000

2. One says to include ID/Transaction Amount, Name, Address and another:

I am so confused.

Yes they show only over $1000 but they also say we suggest you do it for every batch.  I only saw your #2 first option for what they wanted and that is how I set my file up. I'm ready to go except not knowing which delimiter one I should use to save the file. 

This is absolutory crazy, and many of us in charge of this will be on holidays.