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Kahla Laird

Journal windows will not open Sage 50 Connect

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Posted By

Hello all,

I use Sage 50 canada connect. I find when I change locations or wifi's that sometimes some of my journals wont open. It's not that they've opened off screen, it's that they will so only a white box when I hover over them on the tool bar. I have replaced a laptop tying to fix this issue, now it's occuring on the new laptop. 

It also doesn't seem to matter if my VPN is on or off. I do need to work in online mode as I don't have a stored copy of the file.

Thanks for any advice you can provide. 

  • 0
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    Hi  ,

    Thanks for reaching out with the issue you're experiencing with Sage 50 Canada and RDA. It seems like the problem with journal windows not opening properly may be related to performance issues with Remote Data Access, especially when changing locations or Wi-Fi networks. Here are some factors that could affect this:

    • Internet speed should ideally be at least 25mbps for uploads and downloads.
    • Check if there's heavy data usage on your local network, like video streaming or large downloads.
    • The size of your database and the number of records can also impact performance.
    • Make sure that both computers using Remote Data Access are on the same version of Sage 50.

    For immediate troubleshooting, ensure that your internet connection is stable and meets the speed requirements. Also, verify that there are no intensive data transfers happening on your network that could be affecting connectivity.

    If you need more assistance, you can always chat with our support team or check the Remote Data Access setup guide here.

    Warm Regards,
    Erzsi

*Community Hub is the new name for Sage City