Journal windows will not open Sage 50 Connect

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Hello all,

I use Sage 50 canada connect. I find when I change locations or wifi's that sometimes some of my journals wont open. It's not that they've opened off screen, it's that they will so only a white box when I hover over them on the tool bar. I have replaced a laptop tying to fix this issue, now it's occuring on the new laptop. 

It also doesn't seem to matter if my VPN is on or off. I do need to work in online mode as I don't have a stored copy of the file.

Thanks for any advice you can provide.