HiJust Like Sisters ,

Since it looks like you are using Sage 50 Canada (a software with an icon vs Sage Accounting which is website based), I am going to move this post to that Support Group so that other users of this software will see it and can offer you their thoughts and insight.

Do ensure that your computer's operating system is up to date, as Sage 50 is not compatible with Windows 7, 8.0, or 8.1. If necessary, upgrade to Windows 11 or the latest version of Windows 10.

Here are a few methods to troubleshoot the issue. If these steps don't work, there are more advanced solutions such as creating a new user profile, resetting Windows, or moving the data to a new computer. These methods are more complex and may require assistance from an IT professional.

For immediate assistance, you can also chat with Sage support for a step-by-step guide through the resolution process. Hope this helps!

Warm Regards,

Erzsi