Reversing prepayment

I am unable to delete this prepayment. I have tried to reverse but I get an error message "The amount owing for prepayments cannot be less than 0. Enter a greater amount than or equal to 0"

I have tried to enter 0.00 but the same message appears.

  • 0

    Open up the payment module, click on the 'Look up a payment' icon and search for the overpayment you made. Select the overpayment, then click on the 'Reverse Payment' icon with the red X, say yes to remove the entry, that should remove the prepayment.

    Let me know if that worked for you.

    Heather