We have been loyal Sage customers for several years, and our yearly subscription is up for renewal next month so I called nearly two weeks ago to give the updated credit card information. I also wanted to downgrade our plan since our number of employees on payroll has dropped by more than half but I wanted our plan to stay the same otherwise. I was told there was no problem with this but when I received the invoice there was a charge for a HR Pack which I did not request or approve. I emailed our account manager Shawn immediately and asked to have it removed and requested that a refund be issued for the HR Pack but I did not receive a reply. I called the following week and Shawn told me he would rectify the situation right away but it has still not been resolved. At first I thought it was just a misunderstanding but now I feel taken advantage of. I tried calling again and asked to speak to someone else but they could not help me so I'm asking on here if anyone knows a better way to contact Sage.