Hi Petra Ewen ,

Thanks for reaching out. This issue might be related to the location from which you're running the Sage 50 program and it looks like my colleague Seth reached out to your today via the support ticket 800xxxx962 to check in on whether this has been resolved. Has there been any progress?

Please note that Sage Customer Support does not assist with issues related to third-party products. If you have any more questions or need further assistance, please don't hesitate to ask.

Warm Regards,
Erzsi