Sage 50 Canada

Question

Starting last week, I have had issues with emailing invoices and receipts. It usually takes about 1 minute or more to send....or just hangs!

Erzsi_I · Answer

Hi Sean Flynn , 
 Thanks for reaching out about the issues you've been experiencing with emailing invoices and receipts from Sage 50 Canada. It sounds like you're encountering slow performance, which could be related to a few different factors. 
 Here are some tailored suggestions from our article here on slow performance that might help resolve the issue: 
 
 Restart Your Computer : Sometimes, simply restarting your computer can resolve performance issues. 
 Run Sage 50 as Administrator : Right-click the Sage 50 icon, select Properties , go to the Compatibility tab , check " Run this program as administrator ," and click OK . 
 Disable VPNs : If you're using any VPN software, try disabling it temporarily to see if performance improves. 
 Clean the Windows Temp Folder : Type %temp% in the run command, delete all files and folders, and skip any in-use items. 
 Verify User Preferences : In Sage 50, go to Setup, User Preferences, then Options. Unselect "Automatically Refresh Lists" and other auto-refresh settings to reduce load times. 
 Check for Adware/Spyware : If performance used to be better, running a security scan might help identify and remove unwanted software slowing down your system. 
 
 For the specific issue of emails taking a long time to send or hanging, it might be a separate problem not directly related to Sage 50's performance issues. However, ensuring your computer's system date and time are correct and that IMAP is enabled for your email service can be helpful. For Outlook, there might be settings regarding saving copies of sent emails that need adjustment, as outlined in the Microsoft knowledgebase articles linked in our resources here. 
 If these steps don't resolve the issue, it might be worth exploring more detailed solutions provided by consulting with a qualified Sage business partner, network administrator, or Sage Support via chat for further assistance. 
 Please let us know how it goes, or if there's anything else we can help with. 
 Warm regards, Erzsi

Sage 50 Canada - emailing invoices and receipts

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