Error: "a connection with server could not be established" when uploading a direct deposit with Bambora

SUGGESTED

Receiving this message after updating SAGE software to correct the issue of creating and sending an CVS file and now we cannot upload payments?

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    SUGGESTED

    Hi  ,

    Thanks for reaching out about the connection issue you've encountered with Worldline (formerly Bambora) after updating your Sage software. We’re aware that there was a recent service degradation with Worldline which has been resolved. However, if you’re still experiencing difficulties with uploading payments, it may help to clear your DNS cache as this was identified as part of the problem. You can also try the current workaround, which involves printing checks if you're unable to process payments digitally and are facing deadlines.

    For direct assistance, consider contacting Worldline Support at 833-226-2672 or check the Bambora North America Status for updates on the situation. For further guidance, please visit the Sage Knowledgebase article on this issue here: Worldline Contact Information.

    If this helps please mark it as verified :)

    Warm Regards,
    Erzsi