Hi Melinda Auerbach ,

Thanks for reaching out about double-posting a customer receipt in Sage Accounting. To correct this, you can unallocate one of the payments to avoid duplication. Here's a quick guide:

1. For the payment you want to remove, go to 'Contacts' > 'Customers'.
2. Click on the customer's name and find the payment.
3. Open the receipt and uncheck the invoice it's applied to.
4. Save the changes, which will leave the payment on account.
5. You can then void the payment if it was entirely an error.

This process ensures your records are accurate without affecting the customer's account balance. For detailed instructions on handling payments and editing invoices, please visit the 'How to edit a paid Sales Invoice or Vendor Bill' article on our help site.

If you need further assistance, please connect with us through the Help and Chat options available within Sage Accounting Canada.

Warm Regards,
Erzsi