Hi A-Atlantic ,

Thanks for reaching out. Checked in with our Sage Accounting Canada support team, we have no reports or wait times or outages today, did you access the chat support feature available in the software?  It's not recommended to use a bookmarked link. 

Once a refund has been initiated in Sage Accounting, reversing it directly isn't an option due to the software's audit trail requirements. However, you can address this by treating the transaction as new, essentially redoing it in the manner needed for your records.

In terms of processing refunds or dealing with incorrect transactions, our article here provides detailed guidance on handling such situations. For instance, if you've issued a refund by mistake and need to rectify the transaction, you may need to record the intended transaction anew, ensuring it reflects accurately in your accounts. For more detailed instructions, our guide on handling refunds in Accounting, including scenarios like incorrect invoices or refunds for returns, might be particularly helpful.

Please ensure that any new transaction correctly aligns with your accounting needs, especially considering the reconciliation status of the month in question. This may involve creating a new invoice or vendor bill as needed and ensuring all transactions are appropriately allocated and recorded.

If you need further assistance or clarification, don't hesitate to reach out through the chat support feature or revisit our Knowledge Base for more detailed steps on various scenarios involving refunds.

Warm Regards,
Erzsi

Update that my colleague JSelemani  found additional information that might help address your situation more precisely. According to a recent article, titled "How to Delete a Bank Transaction," there is a way to delete an erroneous refund transaction directly from your banking activity list, which could simplify rectifying the issue at hand.

Here's a brief overview of the steps you can follow to delete the transaction:

1. Navigate to the Banking section in Sage Accounting.
2. Select the relevant bank account to access your activity list.
3. Use the filters to locate the transaction you wish to delete, remembering to note the transaction's date for easy reference.
4. Once you've found the transaction, click the checkbox next to it.
5. Look for the trashcan icon that appears at the top of the activity list and click it to delete the transaction.

If you encounter any error messages during this process, it might be due to the transaction having been reconciled, deleted, or cleared (imported from bank feeds). If the transaction has been reconciled, you'll need to remove its reconciled status before you can delete it. The article provides guidance on how to address these specific scenarios as well.

If you need further assistance or have any more questions, don't hesitate to reach out. 

Warm Regards,
Erzsi

If this helps please mark it as verified :)