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Carles Homs Ferrer

No se visualiza el menú

SOLVED
Posted By

Hola,

en algunas situaciones el menú de Sage X3 se queda en blanco y es necesario salir y volver a entrar o eliminar las cookies del navegador. Esto nos esta pasando en varias versiones y clientes.

Haciendo diversas pruebas hemos visto que con el "modo oculta" no pasa.

Abriendo la consola vemos el siguiente error:

¿Alguien se ha encontrado con esta situación y/o sabe como resolverla?

Ya tenemos claros los métodos para poder volver a entrar en el programa como borrar cookies o cerrar el navegador y volverlo a abrir pero lo que necesitamos es solucionarlo para que no le vuelva a pasar al cliente.

Muchas gracias!

Parents
  • +1
    verified answer

    Buenos días, en este hilo de SageCity US aportan la solución: 

     [X3v12] Pressing Navigation Page lead to pure whiteout and blank screen after a new group and role creation 

    --

    Hi All,

    Syracuse 12.19 will be fixed this issue. Please check with Support Team see if the hotfix can be delivered. 

    At this moment, to resolve this case with a workaround which is just to remove the 2 menus from the Administration page. The menublock "Notification" can not be deleted as it is a "Sage factory " item

    • Open the "Administration/Authoring/Pages/Navigation pages
    • Edit "home" page
    • Click on "Administration" module, it will open the administration page of this module
    • Click on "Collaboration" sub-module
    • In items, you should see a "Notification" block. Edit the sub-module. Remove the menu items inside the "Notification" block and save. 
    • The sitemap should be displayed normally for all users at their next logon.

    Hope it's helpful!

Reply
  • +1
    verified answer

    Buenos días, en este hilo de SageCity US aportan la solución: 

     [X3v12] Pressing Navigation Page lead to pure whiteout and blank screen after a new group and role creation 

    --

    Hi All,

    Syracuse 12.19 will be fixed this issue. Please check with Support Team see if the hotfix can be delivered. 

    At this moment, to resolve this case with a workaround which is just to remove the 2 menus from the Administration page. The menublock "Notification" can not be deleted as it is a "Sage factory " item

    • Open the "Administration/Authoring/Pages/Navigation pages
    • Edit "home" page
    • Click on "Administration" module, it will open the administration page of this module
    • Click on "Collaboration" sub-module
    • In items, you should see a "Notification" block. Edit the sub-module. Remove the menu items inside the "Notification" block and save. 
    • The sitemap should be displayed normally for all users at their next logon.

    Hope it's helpful!

Children

*Community Hub is the new name for Sage City