Hi Sophie,

Thanks for using Sage City.

To change an employee's email address you need to delete the employee from your Online Payslips/P60s portal, then in Sage 50cloud Payroll update their surname and email address in the employee record.

When you next process your payroll and upload the employee's current payslip from Sage 50cloud Payroll, they will receive a new welcome email and can create new login details.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

Hi Sophie,

Thanks for using Sage City.

To change an employee's email address you need to delete the employee from your Online Payslips/P60s portal, then in Sage 50cloud Payroll update their surname and email address in the employee record.

When you next process your payroll and upload the employee's current payslip from Sage 50cloud Payroll, they will receive a new welcome email and can create new login details.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

I saw this online but I don't want her to lose her previously payslips (as this has cost money to upload).  Will all the historical payslips that have previously been uploaded be there when she logs in under the new account?

The employee can still view their payslips until you remove the employee from the portal Sophie. Therefore, you might want to check with them that they’ve printed all of the payslips they need for their records before you delete them.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

This defeats the purpose of the portal though surely?