Technical Team Update August 2023
As part of our commitment to enhancing the Sage X3 customer and partner support ecosystem, we focus on continuously improving the Sage X3 knowledgebase and the Sage City platform. Our goal is to provide a resource hub for all Sage X3 users.
Sage City
Sage City is a platform hosting alerts, essential information, and a repository of blog posts. We strongly encourage you to engage with Sage City by joining and subscribing. This ensures that you remain informed about the latest developments in the Sage X3 landscape.
Interactive Sage City Forum:
Sage City hosts an interactive forum. This forum offers an opportunity to seek insights from the Sage X3 Community. Feel free to post your questions, exchange ideas, and tap into the collective wisdom of the Sage X3 user base. The forum is an excellent tool for collaborative problem-solving and knowledge sharing.
Sage X3 Knowledge Base:
The Sage X3 knowledgebase provides a repository of articles and comprehensive how-to guides. These resources are designed to empower users with the know-how needed to navigate Sage X3.
We encourage all our customers and partners to explore the Sage knowledgebase at https://gb-kb.sage.com/. Discover the latest additions. Use the search function for specific issues or article numbers to quickly access particular articles.
New & Updated Technical Articles
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Article Title |
Article Number |
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If incorrect credentials are used for a SOAP Web service call, it will hang and eventually timeout instead of giving 401 Authentication failed error |
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Troubleshooting X3 Services issues (New ADC) |
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Error: webnumberinvalid when installing Syracuse |
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Error 7: Class nonexistent [P: PHY] Accessing Assets (GESFAS) Function |
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Printing results in Error 262 coming from the edition server |
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Error: Field NTGCOD: Note category : 0 ALLC Record does not exist |
Latest News
In August 2023, Sage adopted a new Knowledgebase management system. The change should be seamless for partners and customers, but if you have any saved links from the old system, these will stop working when the old system is offline.
The technical team performed a simplification activity, simplifying the diagnostic tool landing page and associated links on the Sage X3 support home page Diagnostic Tools.
Latest Blog Posts
Producing Log Files for Efficient Issue Resolution in Sage X3 – This blog post goes through log files that can be generated for troubleshooting.
How to increase logging levels for diagnosing issues – This blog post guides you on increasing Syracuse logging levels.
Performance tuning Sage X3: Index – Continuation of Mike Shaws Popular series now includes a customisation section.
Sage X3 Support: Where can I go to find out stuff? –This blog post has been updated with more helpful information
Other Useful Links
Link to the Sage X3 Landing Page - This includes valuable links put together by the support team.
Logging The 'Perfect' Support Case – Post includes a template that can be used to log cases efficiently with the support team.
Producing Log Files for Efficient Issue Resolution in Sage X3 – This Post includes information on the different log files that may be useful.
Sage X3 Release Notes for all V12 Patches – Latest release notes for Sage X3
Sage X3 Online Help – Official Sage X3 Online Help
Sage X3 Technical Help- Official Sage X3 technical help
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