• Changed the description name of Main account, and TB and account inquiry still shows the old description?

    I changed the description and short description and hit Accept from the Main Account Maintenance window. However, the trial balance and account inquiry still shows the old description. Shouldn't I be able to update the description from the Main Account…
  • When drilling down on an "MC" source journal, it brings up Payment History Inquiry instead of AP Invoice History?

    Hello all, I am looking in Account Inquiry at AP and MC source journal entries. Drilling down on AP entries brings up AP Invoice History information. However, drilling down on an MC entry brings up only Payment History Inquiry. Does anyone know why…
  • Do the non-financial accounts affect the trial balance?

    We have several non-financial accounts, and we use Sage 100 Premium. Our auditor was looking at our NF account (apparently for his own enjoyment) and questioned how our non-financial accounts can be off balance, but our trial balance is still in balance…
  • What is the best way to clear data from non financial accounts each year?

    I keep 5 different non financial data accounts as well as a non financial clearing account. I planned to reverse the totals from the previous year as an entry on 1/1/2022. This works, but skews data in January. Is there another way to do this? On the…
  • AP and Cash issue - An invoice was paid once by check and a second cash ACH sent after the check didn't clear, then the vendor refunded the overpayment

    We paid an invoice three months ago by paper check for say, $100. The check didn't arrive to the vendor, and so we then paid the invoice by ACH for $100. The ACH cleared, and then they also received and cashed the check. When the vendor realized they…
  • CR Entry not matching Customer Inquiry 'Invoices'

    Hello, We have an issue where we are trying to adjust an invoice balance. We are trying to set the balance due to 'x', but the adjustments keep showing up as 0 under customer inquiry (picture below). The amount is adjusted correctly in the Cash Receipts…
  • Sales Order History files not created?

    Hello, We had something strange happen once last week, and now once again today. We had an order which was not acceessible through Sales Order and Quote History, so accounting contacted me. After checking our database, I noticed that there was no…