Check that your password is correct??? Huh.

Where exactly are you doing this? Registration of your install requires customer #, serial #, user key and product key. And I don't think it actually contacts an outside server?? No password is required.

Or are you trying to log into the customer portal to get this information? If so, it sounds like the website is temporarily down.

Check that your password is correct??? Huh.

Where exactly are you doing this? Registration of your install requires customer #, serial #, user key and product key. And I don't think it actually contacts an outside server?? No password is required.

Or are you trying to log into the customer portal to get this information? If so, it sounds like the website is temporarily down.

No. I'm trying to license my Sage 100 Intelligence Reporting install. I go to Sage Intelligence Reporting -> License Manager -> Enter my Customer# and Serial# and click the license button, I get the error above.

Ahh ... You are trying to register Sage Intelligence aren't you?

You will need to get the proper information on the account from the customer or partner portal. Note that the customer number will not be your current one but should be an older version of it. One way or another you should see it in your account information once you have logged into the portal.

Assuming you have already gotten the correct information, I would say the website is down temporarily.

Ahh, I'll check the site tomorrow. Thanks for the info, will inform.

Love the mis-spelled "Authorisation". Makes searching for the issue easy. :)

If your SI reg # starts with a vxxxxxxxx_Gxxx, use the numbers between the v and the underscore, which should be your old customer #. If your reg # is xxxx-xxxx-xxxx-xxxx-xxxx it is more than likely your new customer #. You can call into Sage support to open a no charge support ticket and we can confirm keys for you, 800-854-3415.