Subscription Status stuck on setting up

SOLVED

Our subscription status has been stuck in "SettingUp" for 4 hrs, Please advise.

Thanks,

Eric

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  • 0

    It still says setting up this morning - can someone please look into this?

  • 0 in reply to Eric Anderson SLC

    - Ok, the SPP team has changed your subscription back to a Status of "Fault". Can you try setting up the subscription again? Apologies for the inconvenience - they implemented a fix for this issue overnight to hopefully prevent future issues. 

  • 0 in reply to Rachel Jansen

    I heard back from the SPP Team on this issue. 

    "The SPP service is not able to access the partner subscription (Sage 100 Testing DSD) and receiving an error. 

    Right now the subscription configuration work is still in progress (subscription status is "setting up") because the process is retrying the access to the target subcription. The max retry time is 2 hours. After 2 hours counting from the time the process started. The Work will write a error log and mark the subscription status to "Fault"
    Could you ask the partner to verify the Light house configuration on their azure subscription please? If LH is not correctly configured then the partner can re-execute the powershell scripts that downloaded via SPP portal."

     

Reply
  • 0 in reply to Rachel Jansen

    I heard back from the SPP Team on this issue. 

    "The SPP service is not able to access the partner subscription (Sage 100 Testing DSD) and receiving an error. 

    Right now the subscription configuration work is still in progress (subscription status is "setting up") because the process is retrying the access to the target subcription. The max retry time is 2 hours. After 2 hours counting from the time the process started. The Work will write a error log and mark the subscription status to "Fault"
    Could you ask the partner to verify the Light house configuration on their azure subscription please? If LH is not correctly configured then the partner can re-execute the powershell scripts that downloaded via SPP portal."

     

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