Subscription Status stuck on setting up

SOLVED

Our subscription status has been stuck in "SettingUp" for 4 hrs, Please advise.

Thanks,

Eric

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  • +1 in reply to ckurus
    verified answer

    We believe we've found the cause of this issue.  The subscription ID entered into the SPP portal was incorrect.  When you receive email from Insights, there will be two GUIDs.  One is the Partner ID and the other is the Subscription ID.  It's easy to mistake the two because all GUIDs look the same Smiley. Verify your Subscription ID in the Azure portal and make sure that matches the Subscription ID you enter into the Sage SPP portal.  If you have the wrong GUID, you will need to create a new Subscription with the correct ID (delete the old one later).  Remove any Service Provider Delegations in the Azure portal and then re-run the Powershell Scripts.  Note that you'll need to re-upload them as the GUIDs will have changed.  Upload both files before launching the script.  Once the scripts finish, you should now be able to kick off the Subscription Setup.