Hi Abenaki Ottawa , 

Thanks for reaching out. Checked in with the Sage 300 support team who confirm that the release notes have not yet been updated to mention that YES changes were added in the latest update announced here to include the T4 dental reporting requirements.

To test, see any employee record for confirmation.


Hope this helps!

Warm Regards, 
Erzsi

Getting a lot of these in my sample companies after installing the update and running a payroll test:

Hi Darren, checking with the team, thank you for the screenshot. Will update you with any news.

Hi Darren, 

In my testing, after installing and activating the Jan 1st update, each employee had the following default Dental Benefits settings:

Would you be able to reach out to customer support and open a support ticket as we need to investigate this further.. the Error Message is indicating that there underlying program files are missing.. Can you confirm if you are running Client/Server or full products locally?  if so, can you confirm that each workstation that has program files has the Payroll Update installed?

Regards,

David Crampton

Yes, I have the same defaults for Dental. Is there any way to mass edit these, or will it be an employee by employee basis?

I'll create a ticket. Full install of 2024.0 with payroll update installed and activated.

This field is to store what type of Dental Plan offered by the employer. No matter the employee use it or not. You can use import/export to update this field if the employer does offer different plan for certain employees.

I know what it's for. I was wondering if there was a way to update multiple employees at once through Sage functionality. If export/import is the only way, then that answers the question.

Did some more testing.. the only way to replicate the error only occurs if you process a payroll with 2023 dates which shouldn't be done anyways because the tax update is only for 2024 and beyond.. can you confirm that the error does not occur when processing with a Check Date, and period end date dated in 2024?

Good call. Tested a January 2024 pay date with no errors. Whew.

By Pay date, I was wondering if the Run date, PP end date and Cheque date had to all be 2024 ?

Just following up on this.  Due to timing, a lot of our clients will have the run date and or pay period end date in December but the cheque date in January.  So not all 3 dates will be in 2024.  This was not an issue before, will Sage be releasing a fix?

further testing.. it is just Cheque Date that is determining the issue.. as long as the Cheque Date is in 2024, the error will not occur.

We are working on that "could not load string = 10049" issue. It is just an error message that pops up but should not be. Nothing wrong with the payroll calculation no matter you pick Run date, Period end date or Cheque date. It works the same as before.

Yes, the run date and pay period date can be December. Just the cheque date needs to be in January. Just tested.

We just received the same error and we need the cheque date to be December. Please advise when a fix becomes available? Thanks!

Working on a fix. It will probably be available tomorrow.

Any update on this? 

Hot fix will be posted in a minute.

Hot fix will be posted in a minute.

Can you provide a link or KB article.  I looked but nothing seems to come via the search that relates to this issue.

Applied the hotfix to CT80B and still getting this error if I have a 2023 cheque date

Hi Darren, I can't replicate with the hot fix in place.. can you confirm the Last modified data of the CTTTCX.DLL and make sure it's copied to the "programs folder\CT80B folder.. 

Having the same issue as well.  Cannot locate the hot fix

Double checked. Must not have over-written the original first time I copied it. I re-copied and re-tested. All is good.

We have a client getting a message during the activation of the tax table.  The message is Invalid Input, cannot select an inactive Employer Expense account.  One of their databases activated the update with no issue, and one of them is getting this issue.  This occurred before and after the hot fix was applied for 7.3

 NewCPP2 Error for Canadian Payroll 2024 

This issue has been addressed. For user already installed Canadian Q4 2023 Tax Update with this issue, please go to the following Knowledge base for more information.

us-kb.sage.com/.../viewsolution.jsp

How about posting the hotfix on the CA kb webpage???  can't find the HF on the Canadian side.

We have installed the latest version of the tax update, and it has solved all of the issues except for 1 client printing T4A forms.

The message is employee invalid field index 108.

An error has occurred during the processing of T4A extraction.  The error returned was 1142. The operation being performed was a viewPut call to Paper T4A information.  Create T4ADData -70

T4A now requires the following box. Each employee should have value in the Payer-Offered Dental Benefits. Please submit a ticket to Customer Support to investigate further. Thanks.

• T4A Box 015: Payer-Offered Dental Benefits