Does this happen in all finders, or only the employee finder?

All finders for the allotted security group - in Payroll module. this group only has Common Inquiry, Transaction History Inquiry and Employee Inquiry

What about a different user, say ADMIN?

admin user can see the list, and I just checked, this faulty user cannot see the list in the finder even with FULL rights to the Payroll module

The user's files must be corrupted in \SITE\USER\user id.
Try running scanisam, or just delete the user's files - they will be recreated.

It sounds like Employee Level Security is turned on the Payroll > Options > Processing

Yes that is right.... I turned it off in the test company and tested and the list appears. But it also deletes all the security settings. So I am not sure about how it will work in the production company - maybe create the groups all over again? Thanks for the feedback.

So, with Employee Level Security turned on in Payroll > Options > Processing, the particular Security Group that the particular user is assigned to, should have Employee Security Setup checked off (turned on) and then you are able to see the lists in the finder.

Thanks for your inputs