• Intacct - Receive cash refund from Vendor

    I'm using Sage Intacct. We are receiving a cash refund for an invoice that was paid once by us and once by someone else. We need the refund on the vendor record. I have created a debit memo in accounts payable. How do I receive the cash against the debit…
  • Refund From a Vendor

    We have a debit memo from one of our vendors and they are going to send us a refund check - how do I process the check in AP? Pete Gentile
  • SED/Paya integration seems to have failed

    All of the sudden, SED/Paya will no longer launch and we don't have access to the Vault or CC Payment processing. Even Maintain Credit Card Processor Accounts -> Test Account fails. Has anybody seen anything like this before? I'd guess that the integration…
  • Creating a debit memo in Purchase Order module for returned items on PO

    We had an employee try something new, and entered a bunch of returns using the PO module. These are outstanding in Purchasing Clearing. The credits from the vendor were processed via A/P directly to COGS. I'd like to invoice these returns, and get them…
  • Batches stuck as "in use"

    We have run into an issue a few times with both AP and GL batches. The status changes and is stuck on "in use". We check that there are no users in the batch, but the status gets stuck, we can't delete it or post it. The only resolution we are able to…
  • Partial Payments/Decimal Quantities for Serialized Items

    We have a serialized item in our inventory (a cooling tower) that is currently the only line item on an open PO and has a quantity of 1.00. We have setup progress payments with the vendor, received the first invoice, and need to make the first payment…