Hello! Yes, this is a function of the software in which it will not re-use check numbers that have been used in the past via the batch printing method. So if your check number sequence includes a check number that has been used (even if a couple years ago) the system will automatically skip those particular numbers. If you were to print the checks individually you may have received the message: "That reference number has already been entered for this Cash Account." yet it will still allow you to save/print.

There are a few Knowledgebase Articles you may want to check out:

Transaction number sequencing not advancing properly

Error: "That reference number has already been entered for this cash account."

Can you have duplicate check numbers in the same cash account?

Hope that helps!

Hello, Davianna,

Actually these check numbers have not been previously used. I guess I wasn't clear enough. It's when the initial batch of checks is being printed where the issue comes into play. It begins printing the batch of checks and stops printing mid batch and yet it still assigns check numbers to the entire batch even though it never finished printing the checks.

We used to have this problem any time we tried to print more than 33-34 checks.  Sage would think all checks had printed but only the first 33 or 34 would actually print.  Sage told us it was a printer problem and our printer vendor said it was a Sage problem.  We never could get it resolved and our work-around is to print the checks to pdf and then send the pdf file to the printer.

Kristinb,

Can you tell me how to "print to PDF"? We haven't done that before and I'm not seeing who you do that. I'm assuming you don't have any issues with the PDF lining up on the check stock. Any issues with multi-page checks that I should be aware of? Do I have to know where to put blank paper in between the checks when I put them in the printer? Thank you.

we have a "Printer" on our printer list that actually saves the print job as a pdf file.  I'm not sure how to set it up on your system, but I'm pretty sure Sage helped us with that years ago.  We don't print multi-page checks, so that would be a problem, unless you open the pdf file and print each check individually so you would know which ones are more than one page.   Sorry I can't be more help!

Hello Good Afternoon!

When printing from Sage 50 to printer, Sage is sending data to your printer for it to print. Based on the scenario seems like the data is being sent in its entirety to the printer and the printer may not have time to finish (reasons can vary) or vice versa. This is most likely why you may be recommended to contact your printer manufacturer.

A great way to isolate whether the issue is Sage related or printer related it to test print to another printer. This can be done using a PDF printer. Windows 10 now comes with a pre-program PDF printer called “Microsoft Print to PDF”. For earlier versions of Windows like 7, 8, or 8.1 you will have to download a PDF printer or use “Microsoft XPS Document Writer.

If you can use print to PDF with all checks without error I would suggest either using it as a workaround or contacting your printer manufacturing for further troubleshooting.

If the issues are related to Sage you will most likely need to possibly re-customize the form or clear some files in the company folder. I have provided some knowledgebase articles that most correlate with your issue.

Do you notice any slowness in the program when printing? Any error messages? Do you receive the same issues if you were to print from another computer?

There is some Sage troubleshooting that can be performed as well below are two great knowledgebase articles you can use:

Slowness printing checks or other forms

The print dialog is slow to load when printing my custom form, how can I resolve this?

Thank you, Davianna. We'll try to isolate whether it's Sage or printer related and take it from there. 

And yes, we do have slowness when printing both checks and custom invoices. Time to trouble shoot.

Thank you!