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BFoster

Sage 50 2019 installation problem in an Active Directory domain environment

SOLVED
Posted By

Hi,

I'm the IT system administrator for my company.  We have several people using Sage 50 US over a Windows Active Directory domain network.  Our company data is on a Windows 2012r2 server and the network share is mapped to the W drive for users.

I need to install the Sage client on a new Windows 10 domain joined machine but the network install method (ClientInstall.bat) is not working.  It just opens a command window and sits there for 15 minutes with no activity.

I resorted to doing the manual installation approach using the installer downloaded from the Sage website.  (https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=93912&sliceId=1&cmd=&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&micrositeID=MS_Agent)

I am logged in as a domain administrator and can open the contents of the Sage company share (W:)

When I run setup.exe (as administrator) everything goes fine until I get to the screen shown in the screenshot below:

The dropdown menu for 'Select a mapped drive' is empty and does not show Drive W: even though when you go to Windows File Explorer the Sage drive is mapped correctly and everything shows fine.

My firewall is off.  I can ping our sage server just fine.

Any help or advice is greatly appreciated!

Top Replies

  • 0

    Update:  I figured out a workaround for this.  Even though our Sage share is already mapped to drive letter W with group policy, I mapped the share to a second drive letter (S) using the 'Find a Computer' button.  This pulled up the standard Windows drive mapping window.  It then let me continue with the installation, having the same share mapped to two different drive letters.  When I got through the installation Sage opened and showed the S drive.

    Closing and re-opening Sage allowed me to find the original share, mapped to W.  I think at that point it is probably safe to unmap the S drive and use the original mapped drive (W).

  • +2 in reply to BFoster
    verified answer

    Hello if you unmap the S:\ Drive workstations may get an error message when attempting to open the program. In order to fix that you would need to change the datapath in the .ini file for Sage 50. You can find instructions on updating the datapath in Sage Knowledgebase article 15696.

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