There is no a file in Sage 50 that you can open to find the password.  The .CAX files do tell you the user name and it is case-sensitive. 

Try using Admin and the password they think it is.   I do bust passwords, but there is a fee for my service.  I would also need to know the build of the software to make sure I have the version loaded in my computer.

Shirley Byard, Sage 50 Master Certified Consultant

[email protected]

304-233-2612

You should be able to contact Sage Customer Service at 866-747-3888 and select Option 3 for assistance with a password reset.

Sage will only update your password if you are in a current Sage Business Care Plan.  Also Sage is only selling subscriptions at this time, we are still selling Traditional licenses.

BestBusinessStrategies.com

Hi Scott Griffis, 

Thanks for your question. You can email [email protected] to inquire about Sage Expert Services for Sage 50 —U.S Obsolete Password Recovery Services. Hope this helps!

Warm Regards, 
Erzsi

How far back do they go?   I noticed there is a fee for the service.  How much is the fee?

Hi Best Business Strategies, 

The team advised that they should be able to reset any Windows version of Peachtree / Sage 50 US company data files. Sage Expert Services is only for unsupported versions. If users are on a supported version, password reset is included with their support plan. Please direct Data Fee Inquiries to: [email protected] there is a per company file fee, subject to change.

Hope this helps!

Warm Regards, 
Erzsi

Please reach out to us and we can assist you with resetting or retrieving that password. https://pcosupport.com 800-780-0700 or 954-961-0600