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Wise1

Sage 2023 Update Failure and Repair

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Posted By

I am just checking to see if there is any recent good news on trying the update again?  Is anyone still experiencing the debilitating lack of function of the 2023 version?  I don't want to go through another update before I should, as it is costly to re-load this if it is still not working. 

I am still in disagreement with Sage on their discontinuance of the 2022 version when it works and the 2023 is still fraught with issues. If Sage people are actually listening to these messages, be advised that we are real companies and people that are having real issues, not customers only identifiable by their customer number.  You should not move on to the next version just because it is your tradition.  You should only move when it works. I reiterate that your moves cost us money and time if not done well. 

I look forward to hearing back from anyone with their current status and if you feel things have Improved or not. 

Parents
  • 0

    Hi  and all,

    Thank you for reaching out. I've forwarded this post onto the Sage 50 US support management team for review.  

    The team recently advised that we have resolved the most common issue with the new release (performance issues in inventory lists, referenced here).  We are continuing to work on any remaining issues. Sage 50 US version 2022 will be supported through March 1st, 2023. This is in line with our FAQ page for supported versions and obsolescence. Obsolete versions don't receive any tax or program updates.  So if an issue is encountered in an obsolete version, we'll generally do what we can to support, but support may require an upgrade.

    Related to the large data set issue, if you haven't already, we encourage anyone who encounters this issue to reach out to our support team so that we can gather more information. If you haven't already, please contact us using the contact details listed here.

    As a workaround, resetting the current column settings and refraining from adding any columns designated with an asterisk (*) will alleviate the issue for the time being. Refer to Section 2 in this knowledgebase article for more details.

    Warm Regards,

    Erzsi

Reply
  • 0

    Hi  and all,

    Thank you for reaching out. I've forwarded this post onto the Sage 50 US support management team for review.  

    The team recently advised that we have resolved the most common issue with the new release (performance issues in inventory lists, referenced here).  We are continuing to work on any remaining issues. Sage 50 US version 2022 will be supported through March 1st, 2023. This is in line with our FAQ page for supported versions and obsolescence. Obsolete versions don't receive any tax or program updates.  So if an issue is encountered in an obsolete version, we'll generally do what we can to support, but support may require an upgrade.

    Related to the large data set issue, if you haven't already, we encourage anyone who encounters this issue to reach out to our support team so that we can gather more information. If you haven't already, please contact us using the contact details listed here.

    As a workaround, resetting the current column settings and refraining from adding any columns designated with an asterisk (*) will alleviate the issue for the time being. Refer to Section 2 in this knowledgebase article for more details.

    Warm Regards,

    Erzsi

Children
  • 0 in reply to Erzsi_I

    Thanks Erzsi, I sincerely appreciate your answer.  Do you have any kind of list of what other issues we need to be aware of?  I am an accountant with a lot of varied companies.....

  • 0 in reply to Erzsi_I

    Where can we send the bill for lost hours and grief due to Sage's botched release of 2023? Sage just expects us end users to test their software for them, waste our money and time uninstalling/reinstalling/troubleshooting problems that should have been dealt with before release. 

  • 0 in reply to Erzsi_I

    Erzsi & Others:

    I am not feeling very confident based on things I am reading from others. I find your response to be the same old answer but still seeing people not having success with the updates. Sage should be supporting customers for a bit longer rather than just chopping off service just because it is on the calendar. We have scheduled another attempt at updating for tomorrow.  I am not sure at all about this decision at this point and I am very weary & disappointed that Sage is not honoring their own program and customers with proper support until these issues are fully corrected. A switch apparently cannot be flipped to make it all work and as such a switch to turn off support should not be flipped.

    I am doing more research online for some good news.  Anyone out there have good experiences with the update and additional fixes? Is it working as it should once you update? What difficulties did you have on your second attempts at update.  I really want to hear what advice you may have. Thanks. Wise1

*Community Hub is the new name for Sage City