Why are customers alerted when the system is down and when it comes back up? Saturday 03-11-2023 was an unexpected outage and we all were left hanging with no support or acknowledgement. Customers we need to demand better than that from Sage.
Why are customers alerted when the system is down and when it comes back up? Saturday 03-11-2023 was an unexpected outage and we all were left hanging with no support or acknowledgement. Customers we need to demand better than that from Sage.
Hi Deb Luna,
We are aware of an unplanned outage that occurred over the weekend and are reviewing our internal processes to ensure in the future any unplanned outages will be updated on status.sage.com. We apologize for any inconvenience this may have caused.
Warm Regards,
Erzsi
Hi Deb Luna,
We are aware of an unplanned outage that occurred over the weekend and are reviewing our internal processes to ensure in the future any unplanned outages will be updated on status.sage.com. We apologize for any inconvenience this may have caused.
Warm Regards,
Erzsi
The problem is that this is something that should have been set up before it happened. Systems should be set up with plans ahead, not behind.
*Community Hub is the new name for Sage City