I can take a look if needed, there could be some alternative fixes to their rebuild but I wuold need to see what is going on.  [email protected] 

They are claiming that about half of the DDF files are missing. Strange how 2022 ran just fine with the existing DDFs.

I could try converting it on my end and see if we can get around that.  

Ouch,  I don't believe you are calling Sage support.  They would NEVER QUOTE YOU A PRICE.  Call 866-747-3888.  You must  be in an active Sage Business Care agreement.

Kind regards,

Shirley

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We agree, Shirley. The boss went to a chat session that she believed was from Sage's support site, but it appears that it was a scam site instead.

Anyway, kudos to the REAL Sage support, especially Yousef and Scott who resolved the install issues on both the primary and workstation. It all appears to be working now - quite a change from our attempts last October. I suspect that over the last year they developed a whole list of things to check when installs would fail.

Hi JMoran , 

Thank you for reaching out. I'm really sorry to hear about the issues you've faced with the upgrade. Believe I found your account ending 400xxxxx546 with an active support plan. Looks like our colleague Scott worked with you this morning on support ticket ending 800xxxx030.

Please be cautious with third-party support services, especially those requiring additional fees. See this Alert for the latest tips.

Sage aims to resolve issues without incurring unnecessary costs for our customers. Do let us know if you need anything further.

Warm Regards,
Erzsi