Hi Brian Lautenbach ,

Thank you for your patience. I'm pleased to inform you that after reviewing the support ticket notes, it appears that your issue with Sage 50 2024 has been successfully resolved by our support team.

It seems that the problem was with the syspref.dat file. After deleting the .cosess files and the DDFs, and consulting with our Level 2 support team, the steps taken included restoring to the 2023 version to run tests and conducting integrity checks. Eventually, renaming the syspref.dat in your test company proved effective, and applying the same solution to the actual company resolved the issue.

I've moved your post to the Sage 50 US forum for any further discussions or questions you might have since this is the software you are using.

Should you encounter any more issues or have additional questions in the future, please don't hesitate to reach out.

Warm Regards,
Erzsi