Sage 50 US

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Returned a customer prepayment for a demo product, but instead of debiting customer deposits, we debited A/R for that customer.

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Posted By Susan Springhetti 10 months ago

Returned a customer prepayment for a demo product, but instead of debiting customer deposits, we debited A/R for that customer. 2 year old invalid aging report for this customer. How to correct with GL entry & be able to affect that customer A/R?

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bottomline 10 months ago +1 verified

I am not quite following but if there is still a balance showing in the customer subledger, just write it off back against AR. Go into the Receive Money screen, select the customer and check off the transaction…

+1 bottomline 10 months ago

verified answer

I am not quite following but if there is still a balance showing in the customer subledger, just write it off back against AR. Go into the Receive Money screen, select the customer and check off the transaction, then go to the Apply to Rev tab and enter the amount as a negative and edit the GL account in the row. If you don't see that go to Options/Global and uncheck the Hide GL Account in Accounts Receivable on the first tab. [email protected]
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0 Susan Springhetti 10 months ago in reply to bottomline

THANK YOU! THAT WAS THE SOLUTION!! SO THANKFUL FOR YOUR HELP!!
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Sage 50 US

Returned a customer prepayment for a demo product, but instead of debiting customer deposits, we debited A/R for that customer.

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