Hi Tim Byrnes ,

Thanks for reaching out. To key off a number of debit and credit items for a single customer that did not originate from sales or cash receipts, you can use the general journal entry function in Sage 50. Here’s an article on how to do it:

1. Go to the ‘Tasks’ menu and select ‘General Journal Entry’.
2. Create a new journal entry.
3. For each debit or credit item, use the accounts that are affected by the transaction (other than Accounts Receivable if they are not from sales or cash receipts).
4. Enter the debit and credit amounts corresponding to each transaction. Make sure that the total debits equal the total credits in the journal entry.
5. Include a memo or description for each line to indicate that these are offsets for the specific customer.
6. Save the journal entry once completed.

It's important to maintain detailed records of these transactions for future reference and to ensure accuracy in your accounts. If the transactions are to offset each other and do not affect the customer's balance, they should net to zero.

If these transactions are to write off bad debt or other non-collectible amounts, you would follow a different procedure, such as using the 'Bad Debt Expense' account for direct write-offs or 'Allowance for Doubtful Accounts' for the allowance method.

Please make sure to review these entries with your accountant or financial advisor to ensure they are appropriately recorded according to your financial policies and accounting standards.

Warm Regards,
Erzsi

thanks - but this is not going to work for me - specifics:

we bill customers on a recurring basis - and government agencies pay for their services provided many months after services given or the customer is even a client anymore

the payments may be pennies or nickels more or less leaving an account balance of usually less than a $1..

once a year, by credit memo, we manually write off the pennies per invoice - leaving the line items that created the pennies and the credit memo on the client card - these items, while netting to $-0- , cannot be keyed off