Network and Workstation Issue

SUGGESTED

I have just now upgraded to 2024 Sage 50 on the server and have tried to download and connect a workstation.  We have paid for the services for a long time but never used another workstation before.  I think I have gotten where I need to be but I am getting the message "you cannot use sage 50 right now because the serial number is already in use by maximum number of computers" when trying to connect.  Any help would be appreciated.

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    That message would mean you have a single user license so you wouldn't be able to be in Sage at the same time unless you got a second license.  Close Sage on the other machine and it should work.  [email protected] 

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    SUGGESTED

    Assuming you do not have a single user license, that message can also mean that you have lock files on the server that need to be cleared. These files don't necessarily have the extension of LCK, but the first step would be to reboot your server. After that, if the problem continues, you can open the Computer Manager on the server and clear out any open sessions/files, and then in the Sage 50 shared data file location, there are various files that can be removed, and within the company directory, there are various files that can be removed. If you need additional help with this, we offer support services for this and other Sage 50 issues.

    Tammi M. Ermerins ([email protected])

    Certified Sage 50/Peachtree Accounting & Crystal Reports Consultant & Trainer

    800-780-0700 / 954-961-0600, Visit Us on the Web at https://pcosupport.com