If you are a new customer, you need to register your product on the customer portal first before you try activating it. Here is a link to the kb article: http://sge.bz/1zrhjZj. Once you've registered your serial number, online activation should work. Reply if this still does not resolve the activation issue.

If you are a new customer, you need to register your product on the customer portal first before you try activating it. Here is a link to the kb article: http://sge.bz/1zrhjZj. Once you've registered your serial number, online activation should work. Reply if this still does not resolve the activation issue.

I tried with my account and it said that serial number is registered to another company! Could it be that when I tried the online activation it was with another email address. I'm trying to login with that address but can't complete the profile info due to the page not loading properly.