Changing a Sales Order that has been partially invoiced?

Question

We are using version 2019. According to an enhancement sheet for various versions we are supposed to be able to add, delete, or edit lines on sales orders that have been partially invoiced since version 2010. 
 It appears we cannot do this. All options for any changes (except canceling an item or editing comment lines) are grayed out. What am I missing? Perhaps an option needs to be enabled to allow this? Was this option removed in later versions? 
 It would be very useful for us to be able to do this.

Coleen Graber · Answer

Jerry Agudio- 
 Hmmm&hellip;it may relate to what are you trying to edit on the sales order. The system will allow you to Add, delete/(cancel) or edit the quantities on the line items on sales orders that have been partially invoiced. 
 I tried to do a quick test for you: 
 I opened a partial invoiced Sales Order and went into Line Items&hellip;, all the lines items display. 
 If I highlight a line item and select Edit, I am able to modify the quantities for Order, Ship, and Cancel. 
 If I highlight the line item and select Long Desc, I am able to edit the long description 
 If I go to the top and select a new part to add to the sales order, it allows me. 
 The system did not allow me to edit U/M, Discount, Account, or Tax status. 
 What are you trying to edit? 
 Sincerely, 
 Coleen

Coleen Graber · Answer

It will allow you to enter new items but not edit the price on an existing line item. OR....You can cancel out the qty on the line item with the wrong price and adding it as a new item with the new price. 
 Coleen

Sage BusinessWorks

Changing a Sales Order that has been partially invoiced?

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING