Denise this was discovered when I went into adjust receivables to do a couple write off's - I tried posting to no avail, as I started looking through more customers, I see there are numerous entries that are pending.  I was told that in 2021 there was a computer crash and they had to reinstall from a backup. Some of the pending look like they are duplicate to other invoices that have posted, and some are not.  It is a real mess. 

If there are no related entries in a new AR Transaction file to post then it will most likely be necessary to contact Sage to have those records removed from the database. There may be a fee to have the work done.   Send me an email ([email protected]) with your Sage client ID and contact information. If you don't have support we can still provide you with a quote to fix it at no charge. I may need to have you send me the data for evaluation.

If there are no related entries in a new AR Transaction file to post then it will most likely be necessary to contact Sage to have those records removed from the database. There may be a fee to have the work done.   Send me an email ([email protected]) with your Sage client ID and contact information. If you don't have support we can still provide you with a quote to fix it at no charge. I may need to have you send me the data for evaluation.

I will contact Sage Support today and let you know how it goes.