Aatrix Update

SOLVED

Trying to run the Aatrix Update that comes up with I try to go into Payroll/Federal e-file and Reporting and keep getting an error that various files are failing to update because the process is in use by another program. I don't have anything else open in Sage and I'm the only one with access to Payroll.

The listed files failing to update are AATRIXFORMS.EXE, AESCRYPTO.DLL, C4DLL.DLL, IPWSSL6.DLL, UPDATERDLL.DLL, VC_STL032.DLL AND ZLIB.DLL.

Anyone else recently ran the Aatrix Update?  Issues?  

  • +1
    verified answer

    Hi AMorton,

    Thanks for reaching out. The error indicating files failing to update due to being in use typically means there's a lock on those files, possibly by the system or a background process.

    Here are some steps you can take to resolve the issue:

    1. Restart the Application: Close Sage completely and then reopen it. Attempt the update again to see if the error persists.

    2. Restart Workstation: If the error continues, reboot your workstation to clear any locked files or processes.

    3. Server Restart: Ask all users to log off Sage, then restart the server to reset any locks that may be in place network-wide.

    4. Check for Duplicate Tasks: Ensure that there are no duplicate processes or data entries that might be causing a conflict.

    If after these steps the problem still occurs, it might be helpful to reach out directly for support:

    We’re here to help you through this, so let us know if you continue to face challenges after trying the above steps.

    Warm Regards,
    Erzsi

  • 0 in reply to Erzsi_I

    Thank you! I did restart Sage and that didn't work, but once I restarted my computer that did the trick!

    Slight smile

  • 0 in reply to Amorton

    That's great! Thank you for the update Smiley