Can't delete an unwanted addon

I hit a toggle of some sort unintentiolly. Now in my Totals window there is an addon that says "Total with included alternates". This shows up when I print reports & I don't want it there. I can't delete the addon from the Totals and I can't change the template. I tried creating a copy of the estimate, that didn't work either.  Does anyone know how to solve this problem? 

Parents
  • 0

    I can't opine on the why, but I can share the approach I would take to eliminate the unwanted Addon. First I would expand the Total Page and take a picture. Then note the name of the Totals Template. Next, I would create a new template using the picture as my guide and name it the same as the bad one appending a 1 or an A. Save it and then test to confirm it works like the original. If all is good, delete the bad one and rename the new one. Good luck.

Reply
  • 0

    I can't opine on the why, but I can share the approach I would take to eliminate the unwanted Addon. First I would expand the Total Page and take a picture. Then note the name of the Totals Template. Next, I would create a new template using the picture as my guide and name it the same as the bad one appending a 1 or an A. Save it and then test to confirm it works like the original. If all is good, delete the bad one and rename the new one. Good luck.

Children
  • 0 in reply to Randy Snyder

    Thank you randy for your advice. I was able to resolve the issue with the aid of Sage Support.  Took them a while to figure it out.  I had toggled something for "Alternates" by mistake. They were able to undo it. Thank you.  Randy  

  • 0 in reply to Big R

    Can you please share how you deleted an add-on.  I imported a phase with a dash (-) in the middles (ex: 02-LS instead of just 02 LS).  I need to rename several phases and delete the dash as it messes up the import.  How can I permanently delete or better yet, rename the phase??  I appreciate any help with this.  Need to do this ASAP :-( .