Timeslips 2019 - Format of Aged A/R Balances Report

SOLVED

Hi.  We just upgraded from Timeslips 2015 to 2019 and can no longer print Aged A/R Balances report directly from Timeslips because the first 2 columns run together and the large right margin cannot be adjusted.  Even changing the report to landscape format doesn't help.  The same report ran fine in TS 2015, but now we have to print it to Excel and adjust the columns there.  Any help with this issue would be appreciated.  Thank you!

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  • 0

    Do you have it set to print the names on the same line as the balances? This is set in options. Try turning it off. Are you printing to the screen and then the printer? If so, try printing directly to the printer. Beyond that, we could try deleting your report definition and recreating it as I haven't seen this problem on other users systems. 

  • 0 in reply to Caren2

    Thank you, Caren.  I've printed it all different ways with the same result, and I need to keep the names on the same line as the balances.  I was told by TS Support that this was a known (and apparently not reparable) glitch with the 2019 upgrade, but was hoping someone on here had a different answer.  What would be involved with recreating the report, i.e., is it simple enough to do myself?  I run this report at least twice a week and can't afford to lose access to it.

    Thanks so much for your help!

  • 0 in reply to S. Toigo

    Just delete the report from your list of reports. If you have multiple copies, delete all. Then go to Reports > Create a Report ? Add a specific standard Report to the Report list and follow the prompts. 

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  • 0 in reply to Caren2

    Well, that was simpler than I thought but it didn't fix the issue.  I can print to Excel without too much hassle, but I hate to lose the ability to print from TS that was so easy in the 2015 version.  If you have any other suggestions please let me know.  Thanks again for your help!